Work
Helport AI
AI Product Developer / Product Manager
Sep 2024 - Jun 2025
Led product strategy for an AI-driven call assistant and shipped major cost, accuracy, and delivery improvements.
Helport AI
- Led product strategy for an AI-driven call assistant, conducting client interviews and user research across mortgage, healthcare, insurance, and government sectors.
- Designed and deployed an AI-powered dialogue flow system using FastAPI and a curated database, cutting average handling time by 35%.
- Migrated intent matching from Google Dialogflow to Transformer + ID with Gemini 2.0 and Vertex AI, reducing costs 6 times from $0.002 to $0.00031 per match.
- Partnered with engineering and R&D to align product vision with technical feasibility, reducing development time from 14 to 5 days.
- Conducted A/B testing and performance analysis that improved AI model accuracy by 35% and boosted sales conversion by 15%.